Support

Questions, problems with a purchase, or ideas? We read every message.

Common questions

My result looks wrong. Retake the selfie in daylight near a window, without makeup filters or strong coloured light. Lighting changes how skin reads more than anything else.

How do I restore my purchase on a new phone? Open Huesette, go to You, then tap "Restore purchases". Use the same Google account you bought with.

How do I cancel my subscription? In the Google Play Store app: tap your profile picture, then Payments & subscriptions, then Subscriptions, then Huesette. On iPhone: Settings, your name, Subscriptions.

Can I get a refund? Purchases are processed by Google Play or the App Store, so refunds go through them. Google lets you request one in the Play Store under Order history. Contact us if you have trouble and we'll help.

How do I delete my data? In the app, go to You, then "Delete my data". We don't store your photos, so there's nothing else to remove on our side, but you can ask us anyway by email.

Contact us

Email us and we'll reply as soon as we can, usually within one working day.